EPS officers are required to actively patrol the community with emphasis on nightlife crime and disturbance.  Integral to the success of the program is the use of an assigned cell phone that serves as the primary point of contact when incidents take place.  Nightclub managers and security have been trained to call the sergeant in charge immediately when problems arise, substantially streamlining communication and decreasing response time.  As Scott (2006) points out, many club operators and staff have a disincentive to call 911 because they do not want official police records to reflect negatively on their liquor licenses. 

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Club security understand that EPS officers are there to assist and that asking for help early decreases the likelihood that more serious crimes will occur.  The EPS program and the Safe Clubs training have continuously reinforced the importance of club security assuming a role of “protector” rather than “enforcer”.  In addition, many aggravated assaults and shootings occur when a fight breaks out inside a club and the individual(s) removed wait for the other party to exit the venue.  Security protocols developed for the EPS program direct club staff to immediately call the EPS officer so they can ensure that the instigators actually leave the Entertainment District before more serious crimes occur.